Refund Policy

Contact

Contact [email protected] or WhatsApp support. Include the email used for the enquiry, plan, date and reason for the request. Never send a password or payment-card number.

What is currently known

Plans are advertised as fixed prepaid terms and this website does not collect recurring card details. Payment is arranged after availability and payment instructions are confirmed in WhatsApp.

Refund rules to be completed

• Eligibility and exclusions: to be confirmed.
• Cooling-off and digital-service start conditions: to be confirmed.
• Faulty or unavailable service remedy: to be confirmed.
• Request deadline and evidence required: to be confirmed.
• Decision and payment timeframes: to be confirmed.

Statutory rights

Nothing in a final policy should remove rights that cannot legally be excluded. The operator should have the final wording reviewed for the service and customer location before publication.

Business details

Legal entity, registered address, company number, payment merchant and support hours: to be confirmed by the operator.

We will replace this draft with the final dated refund policy once those details are supplied.